We also have our expert team of support staff, based in our offices in Buckinghamshire, who are here to support you during office hours. This article will walk you through all of the resources and support we have available, and how you can access them. We're here to help.
Our support staff are a wonderful team of friendly and knowledgable people here to help with all your queries and questions. From payment queries, to specific questions about tribute pages, or helping tribute guardians directly, they're on hand to answer. Available Monday to Friday from 9am to 5pm by phone, email and now Live Chat, we also regularly check our messages out of hours in case there's an emergency that requires urgent attention.
All of our team are trained and based here in our offices in Amersham, Bucks (no bots for us!) so when you contact us we can give you the personalised support you need. To get in touch with the support team call us on 01494 722818 or email support@muchloved.com.
Our charity support site is a website dedicated to helping your charity make the most of our platform, and details everything we offer in our Partnership Packages.
You can sign up for our modules, watch training videos, read step-by-step learning guides and even read our tips for working with bereaved supporters.
There are also suggestions and ideas for promoting your tribute fund scheme, including social media assets for you to download.
Your charity can access direct, personal training over the phone (or Zoom if prefer), whenever you need it. New starter joining your team? We can run a quick zoom session to get them up to speed.
A query or something you're not entirely familiar with? We can run a tailored session for you and walk you through the process step-by-step until all your questions are answered. All of this training is free and available as often as you need. This can be particularly helpful when training new team members keen to use our service.
Our e-learning hub is an online learning resource, with easily accessible modules covering the key parts of our service, including our new Events Module. Simple to use, courses are quick and easy to follow, and you can learn when convenient to you. There are even certificates for completing a course, for you to display with pride.
Our courses cover basic use and how to get started, advanced features and the extras we offer as part of our Partnership Plus (all included for free of course). All of these courses are under 20 minutes in length so you can be up and running in less than half an hour.
MuchLoved Modules are our regular online webinars, focusing on a particular topic or aspect of our service, with our team on hand to answer any questions you may have. We also look at best practices and ideas sharing between organisations, and share our expertise and insights to help you make the most of your MuchLoved service and improve your in-memory fundraising.
Modules are run throughout the year and are advertised on our support site, as well as via our monthly emails.
If you have any questions about our service, or would like to know more about working with us, please get in touch on 01494 722818 or email support@muchloved.com.
